Support

Before Contacting

Policy for Support

Technical support is available for issues relating to problems with the program not for issues relating to how to run the program in your business.

Issues involving OPS (Other Peoples Software) should be directed toward those companies.

Getting Started Tutorials

These are the most common setup and configuration tutorials for the programs. Most tutorials can be found on the specific product page.

Online Support

Before Calling

It is strongly recommended that you look in your manual, review the tutorials provided on the CD or on the Web site in the appropriate product section and review the web site for FAQS relating to your particular issue. Please be seated at your computer when you call. Please have your user id and registration available.

If we cannot accommodate you during our scheduled support times please email us with a Time (MST) and Date in which we can contact YOU.

Email: Support@otcs.com

Please include a valid email address so we can confirm the appointment. Make sure to place *.otcs on your safe list of emails or check your Spam and Junk mail (you may also need to check on your email provider site) to insure that we have not sent you something.

The following tutorial is for those who have been instructed by Support and have been sent a special diagnostics file to determine what is happening. Please follow the instructions sent with the file for installing and then watch this short tutorial on how to use this file to report your issue.

Diagnostics tutorial

Technical Support #'s

Jan, 2011

Technical Support

"When nothing else seems to work! "

Learning a New System is always challenging. Before requesting support take a moment to watch how we at support look at Learning a New System . Click here to watch a funny video sent by one of our friends . Click the Back Button or Close the new window after watching to return to this screen.

Pricing for Support

Our problem: No Charge

What is an example of "Our Problem": "The program doesn't work like intended".

What is an example of of Your Problem: "You don't know how to make the program work like you want it to or think it should, or you cannot connect to the internet " , or you forgot your password to an old version, or you need help converting your data....